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Premium support for Bitpalace web hosting customers only!
from the Bahamas: +49 30 32 70 18 92, Fax (in Germany) +49 30 32 70 18 91
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Cancel old web space
Cancel your contract with your current provider and request the "auth info code" for your domain.
How?
Close additional info section- Many providers let you download the auth info code from your customer control panel.
- As an alternative download this cancellation form and send it to your current provider:
Cancellation form
Backup old website
If you want to migrate your website content and database, backup all files and create a database dump. You will need these data later to restore your website to your 
account.
Order new web space
Order your new web space and the domain transfer at .
- The "Order now" button below this paragraph will forward you to the order page. On the order page click on the "Transfer an existing domain name from another provider" link and enter your domain and auth info code. Complete the order.
Ready by tomorrow at about 1 pm5 if ordered now.
Domain transfer
You receive your access credentials to your new web space. Shortly after, all domain requests are handled by your web space. Your domain and e-mail remain accessible through all the migration without any interruption.
Install your website in the new web space
Upload the files and database saved in step 
to your web space and update the configuration to match the new environment.
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Additional  Services |
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| Starter Server: Affordable web server from 2.44 US$ () /month with PHP, database and many more
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"Cheap Web Space": Affordable web space, cheap web server, low-cost webserver, low-price web servers: fast web server / small web server (cheap web space). Web server for private homepages / small website projects.
from the Bahamas: +49 30 32 70 18 92 • 
GmbH, Sensburger Allee 27, D-14055 Berlin (Germany)
Your purchase is tax-free, because you order from a non-EU country. 5) In the timezone EDT (America/Nassau). The allocation time is an estimate based on experience. The actual allocation depends on many influences. © 2026 GmbH. All rights reserved. 
and the logo are registered trademarks of GmbH. For photo credits see imprint.